Refund policy

Cancellation policy for consumers

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In the case of separate delivery of several goods ordered in a single order, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. In the case of contracts for the regular delivery of goods over a fixed period of time, the cancellation period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods.

To exercise your right of withdrawal, you must inform us (KOMBUCHERY GmbH, Sybelstraße 7, 10629 Berlin, e-mail: imprint@kombuchery.de) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

Exclusion of the right of withdrawal

The statutory right of withdrawal for consumers does not exist:

1 a) for contracts for the delivery of goods that can spoil quickly, whose expiration date would be exceeded quickly, whose marketability can only be maintained by maintaining certain temperatures or other conditions (§ 312 g para. 2 No.2 BGB),

2 b) for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery (§ 312 g para. 2 No. 3 BGB).

Cancellation form

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back).

To

KOMBUCHERY GmbH

Sybelstrasse 7

10629 Berlin

E-mail: imprint@kombuchery.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods(*) /the provision of the following service (*):

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Ordered on (*)/received on (*):

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Name of consumer(s):

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Address of consumer(s):

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Signature of consumer(s) (only if notice is on paper):

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Place/ Date:

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(*) Delete as applicable.